Partial crypto payment: keep the order under review

Order state

When the amount received is below the order amount, record the observed payment and leave the order unresolved. Do not grant access or silently lower the price.

Reconciliation

Compare the configured network, asset, invoice amount, received amount and transaction reference. Allow for token decimals and the stated tolerance policy; never infer settlement from a wallet notification alone.

Buyer communication

Give the buyer the order reference and the exact outstanding amount or support route. A second transfer needs its own reference and reconciliation. Close the order only after the configured payment policy is satisfied.